Privacy, Terms & Disclaimer

How your personal data is handled, the terms on which this site is offered, and the limits of the information provided.

Draft pending legal review. These documents were prepared as a working draft with Singapore's Personal Data Protection Act 2012 and Council for Estate Agencies advertising requirements in mind. They are not legal advice and have not been reviewed by a qualified practitioner. Have them checked by a lawyer, and confirm the PropNex-level policy requirements with your KEO, before publication.

Privacy Policy

Last updated: [PLACEHOLDER: publication date]

This policy explains how personal data collected through this website is handled, in accordance with the Personal Data Protection Act 2012 of Singapore (the "PDPA").

Who is responsible for your data

Adviser
Kelly Lin, Senior Associate Division Director
CEA Registration No.
R047710B
Estate Agent
PropNex Realty Pte Ltd
Estate Agent Licence No.
L3008022J
Contact for data matters
hello@liveahomesg.com
Data Protection Officer
[PLACEHOLDER: DPO name and contact, if separate from the above]

Personal data submitted through this site is collected by the adviser named above in the course of estate agency work carried out under PropNex Realty Pte Ltd. PropNex maintains its own data protection policy, which applies alongside this one.

What we collect

When you request the guide, you provide:

Our website and the third-party services embedded in it may also record technical information such as your IP address, browser and device type, referring page, and how you moved through this site.

Why we collect it

The guide is delivered whether or not you consent to further contact. Consent to marketing is never a condition of receiving it.

Marketing messages and the Do Not Call Registry

Where you have given clear and unambiguous consent in writing through the form on this site, we may send you marketing messages by email, SMS, or WhatsApp. That consent is recorded with a timestamp.

We check Singapore's Do Not Call ("DNC") Registry before sending marketing messages to a Singapore telephone number, unless you have given us valid clear and unambiguous consent to be contacted on that number. Every marketing message identifies the sender and provides a way to opt out.

Withdrawing consent

You may withdraw consent to receive marketing at any time, at no cost, by using the unsubscribe link in any email, replying to any message with "STOP", or writing to hello@liveahomesg.com. We will action your request within ten working days. Withdrawal does not affect processing carried out before the withdrawal, and we may still contact you about a transaction already in progress.

Access and correction

You may request access to the personal data we hold about you and information about how it has been used or disclosed in the past year, and you may request correction of any error. Write to hello@liveahomesg.com. We may charge a reasonable fee for an access request and will inform you of it beforehand. Certain exceptions under the PDPA may apply.

Who your data is shared with

We do not sell your personal data. It may be disclosed to:

Some of these providers store data outside Singapore. Where personal data is transferred overseas, we take reasonable steps to ensure it receives a standard of protection comparable to that under the PDPA.

How long we keep it

We retain your data for as long as needed for the purposes above, and thereafter only as required for legal or regulatory record-keeping. Where you withdraw consent and there is no remaining business or legal need, we cease retention of that data.

Protection

We make reasonable security arrangements to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, or disposal. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies and tracking

This site uses cookies and similar technologies to operate the page, measure performance, and — where applicable — measure the effectiveness of advertising. You can control cookies through your browser settings; blocking some cookies may affect how the page works. [PLACEHOLDER: list the specific tools once tracking is wired up, e.g. Google Analytics 4, Meta Pixel — and add a consent banner if any non-essential cookies are set.]

Children

This site is intended for adults considering a residential property purchase. We do not knowingly collect personal data from anyone under 18.

Changes

We may update this policy from time to time. The current version is always the one published on this page, with the date shown above.

Complaints

If you have a concern about how your personal data has been handled, please write to us first at hello@liveahomesg.com. You may also raise the matter with the Personal Data Protection Commission of Singapore.

Terms of Use

Last updated: [PLACEHOLDER: publication date]

Acceptance

By accessing this site or downloading the guide, you agree to these terms. If you do not agree, please do not use the site.

Nature of the material

This site and the accompanying guide are provided for general educational purposes. They are not financial, investment, mortgage, legal, tax, or valuation advice, and they do not take into account your particular circumstances, objectives, or financial position. Nothing here constitutes an offer, invitation, or recommendation to buy or sell any property.

No agency relationship

Downloading the guide or submitting the form does not create an estate agency relationship, a client relationship, or any engagement between you and the adviser or PropNex Realty Pte Ltd. Any such engagement arises only under a separately signed agreement.

Your responsibilities

Intellectual property

The content of this site and the guide, including text, layout, and graphics, is owned by the adviser or its licensors and is protected by copyright. You may download and keep a copy of the guide for personal use. You may not reproduce, resell, republish, or distribute it, in whole or in part, or remove any attribution, without prior written permission. "PropNex" and associated marks belong to PropNex Realty Pte Ltd and its related entities.

Third-party links

Links to third-party sites are provided for convenience. We do not control and are not responsible for their content, accuracy, or privacy practices.

Availability

We aim to keep the site available but do not guarantee uninterrupted or error-free access, and we may modify or withdraw any part of it at any time without notice.

Limitation of liability

To the fullest extent permitted by law, the adviser and PropNex Realty Pte Ltd shall not be liable for any direct, indirect, special, incidental, or consequential loss or damage arising out of or in connection with your use of, or reliance on, this site or the guide. Nothing in these terms excludes liability that cannot lawfully be excluded.

Governing law

These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction over any dispute arising from them.

Disclaimer

Last updated: [PLACEHOLDER: publication date]

The content on this page and in the accompanying guide is provided for general educational purposes only and does not constitute financial, investment, mortgage, legal, or tax advice.

Property values and market conditions may change, and past patterns are not indicative of future outcomes. Any illustration, scenario, or figure used in the guide is hypothetical, is intended to demonstrate a way of thinking rather than to forecast a result, and should not be relied on as a projection of your own outcome.

Any financing is subject to lender approval and to the regulations in force at the time of application. References to CPF usage, loan limits such as TDSR or MSR, cooling-measure rates including ABSD and SSD, minimum occupation periods, timelines, or other regulatory matters are general in nature, are stated as at the date of writing, and must be verified against current Singapore government and regulatory sources before you act on them.

Performance figures relating to the adviser — including transaction volumes, the number of families served, years of experience, and review counts — are as at [PLACEHOLDER: as-at date for the credentials figures] and are not a guarantee or indication of the outcome of any individual transaction.

Client experiences shared on this site reflect the individual circumstances of those clients, are published with their consent, and are not representative of every engagement. Individual results vary.

While reasonable care has been taken in preparing this material, neither the adviser nor PropNex Realty Pte Ltd guarantees the accuracy, completeness, or currency of the information provided, and both disclaim liability to the fullest extent permitted by law for any loss arising from reliance on it.

You should obtain professional advice appropriate to your individual circumstances before making any property decision.